The Modern Courtroom: Strategies for Improving Equity & Efficiency

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The Modern Courtroom: Strategies for Improving Equity & Efficiency

May 8 @ 11:15 am – 12:15 pm

About This CLE

What happens when people miss court? Not because they chose to, but because the system made it too hard to show up? This session explores that question through a combination of national research and an Arkansas success story that offers a practical model for change.

Drawing on findings from the National Center for State Courts’ Missing in Action report and the results of a language access initiative at the Berryville District Court, panelists will walk through what drives missed court appearances, what the data actually shows about who misses and why, and what courts can do right now to improve access, increase appearance rates, and build public trust. The session also examines the financial case for investing in accessibility, including a formula for calculating the real cost of missed appearances to your court.

This CLE is designed for judges, attorneys, court administrators, legislators, and anyone working at the intersection of court access and system design. It is free and open to the public.

What We’ll Cover

Identifying the Problem: National data on missed appearances, their distribution across case types, downstream consequences for litigants, and the systemic and personal factors that drive them.

The Berryville Success Story: How the Berryville District Court partnered with Arkansas Access to Justice to translate court notices into Spanish, Marshallese, Karen, and Chuukese, and what happened next. Among LEP court users, failures to appear dropped significantly and court revenue increased. Panelists will walk through how the project came together and what other courts can replicate.

Arkansas Access to Justice Strategies: A look at statewide efforts to expand access beyond language, including courthouse kiosks, automated court reminder programs, plain-language form and website design, and rule changes supporting pro bono participation and the emerging Community Justice Worker model.

Recommendations and Next Steps: High-impact strategies courts can implement now to bridge the gap between efficiency and true access to justice.

Panelists:

Hannah Makowske is a Court Management Consultant with the National Center for State Courts, where she works on a variety of access to justice initiatives. Prior to joining NCSC, Hannah was a staff law clerk at the United States Court of Appeals for the Seventh Circuit. During law school, Hannah worked with several public interest organizations, including as a participant in the Housing Law Clinic, where she provided services to individuals facing housing instability. Before law school, she worked as a high school teacher in Chicago, and she is dedicated to thinking holistically about improving access to justice. Hannah earned her B.A. in public policy and master’s in education from the University of Michigan, and she received her J.D. from Harvard Law School. She currently lives in Chicago.

Andy Wirkus J.D. (he/him) is a Senior Court Management Consultant with the National Center for State Courts where he works on the Access to Justice team. His areas of expertise include appearance rates and solutions for missed appearances, inclusive language, language access in courts, high-volume dockets, and community driven solutions to the justice gap. Andy’s work includes video production, data collection and visualization, low code tool builds, public speaking, and report writing. Prior to joining NCSC, Andy worked with The Disability Law Center of Utah, the ACLU of Utah, Michigan Indian Legal Services, Catholic Community Services, and the Salt Lake County Criminal Justice Services Division. He received his JD from the University of Utah’s S.J. Quinney College of Law and a Bachelor of Science in Public Health, International Development, and Social Impact.

Rexanna Lilly was born and raised in Arkansas.  Ms. Lilly’s family moved to Berryville, Arkansas when she was four years old and she attended the Berryville Public Schools until she graduated in 1984.  After high school she studied Business Administration at the University of Central Arkansas.  Ms. Lilly started her career working as a Secretary in the Carroll County Prosecuting Attorney office in Berryville.  Thereafter Ms. Lilly became a Certified Travel Industry Specialist through Indiana University-Purdue University Indianapolis and worked in Branson, Missouri for many years.  She ultimately became the Director of Sales and Marketing for a few of the Branson shows.  Ms. Lilly started as a Deputy Clerk at the Berryville District Court in 2017.  She was promoted  to Chief Clerk in 2020.  District Courts in Arkansas hear traffic, misdemeanor, and small claims cases.  She is now attending the Arkansas Certified Court Manager Program.  Since becoming Chief Clerk, Ms. Lilly has implemented several initiatives to improve and streamline the court process for individuals that come into contact with the court such as defendants, witnesses, victims, women’s shelters, bondsmen, law enforcement officers,  and attorneys.  One of these initiatives has been to use a standardized set of documents and forms that are given to defendants that explain their obligations and options, such as completing community service in lieu of having to pay fines.  The Berryville District Court deals with many individuals who do not speak or read English. After learning about the capabilities of Arkansas Access to Justice in 2023, Ms. Lilly had AATJ translate her court’s forms into Spanish, Marshallese, Karen and Chuukese.  These forms are now used regularly in her court.  Ms. Lilly believes that every defendant should be able to understand what is happening when they attend court. 

Edith started at Access to Justice as the Interim Program Coordinator and served in that role from January 2023 to March 2024. Currently, Edith administers the Free Legal Answers website, spearheads our language access initiatives, and assists with outreach, on a contractual basis.

Edith received her Juris Doctorate from the William H. Bowen School of Law, where she presided over the Hispanic Law Students Association. Before joining Access to Justice, Edith worked as a paralegal and interpreter. Edith’s desire to pursue law stems from her grandfather’s influence as an attorney and activist in Nicaragua.

Edith grew up in Cancun, Mexico. In her spare time, she enjoys spending time with her family and volunteering.

CLE Credits

1 General

Event Format

Hybrid (Zoom + In-Person)

Event Venue:

333 President Clinton Ave
Little Rock, Arkansas 72201 United States
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Recording

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